https://forum.lowyat.net/topic/4449598/all
TSpiyobubu
post Nov 6 2017, 11:37 PM, updated 7y ago
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Are you looking for professional phone repair service in Holiday Plaza? You may consider after reading my experience below:-
I sent my phone for repair in early august due to my phone microphone was not working. The staff in the shop charged RM 130 for changing the dock connector flex cable (so called ribbon) of my phone and told me it required 1 hour waiting time with warranty 1 month. As it takes 1 hour, i decided not to wait in front of the shop and walked around in the mall. After 55 minutes, the staff called my boyfriend and said the root cause of issue was due to the phone IC issue and need to pay extra RM20 to get it fixed. We agreed to pay and been right in front of that shop 5 minutes after the call. The staff has completely fixed the phone and was chatting with his friends. We requested the staff to show us the faulty IC, and they were unable to show us and simply claimed that it was dropped out from phone during repair. We tried on the phone and the mic seems ok. I blamed myself of not standing in front of him witnessing the whole process.
A week after this, I just found out that my front camera was very blur due to the professionalism of the staff not cleaning the lens properly when he assembled my phone. So, we went to the shop to ask for lens cleaning. The staff said it needs 1 hour to get this fix. Once bitten twice shy, we decided to wait right in front of him and yes, it only takes 15 minutes to fix it (not as per what he mentioned).
On and off, the mic was not functioning during call. Finally, i decided to go for checking 2 weeks after last visit. During his testing session, it went well and refused to help me to check further or do anything. After my further explanation on the whole situation, he started to say it might due to ribbon issue. Hence, he replaced it and it took 2 hours to replace it because all of his stock was defect where the left and right button were not functioning at all. He promised to order the stock and said it roughly took a few days to get new stock.
After 1 week, i called to check for status on Monday. He said the stock will be sent in the evening and asked me to come on Wednesday because he needs to verify the stock first and Tuesday is a off-day. On Wednesday, the staff seemed shock when I came to the shop and started calling to ask the status of stock. He totally forgot to check on this and the other staff (the second guy) simply gave me a reason that the stock was stuck in the custom and therefore there is no stock available today without any sense of apology. He said, we had your number and we will contact you if the stock arrived.. It just sounds so ironic from his mouth, he could had called me earlier to inform on all this if he had the sense of responsibility.
Nothing were happened after 2 weeks. My boy friend called and asked on the status of the stock. The second guy started the story telling by saying that they had message me on the stock status. But, i did not receive any sms or watsapp message at all. They were unable to tell the date of sending that msg too. The way he explained was rude and unprofessional. He said the stock was ordered through another supplier and they have no idea and no way to check the receiving date of stock. When my bf raised his concern that it could be weeks, months, or year, he accused my bf of being rude and mentioned that there is no rough estimation and no promise of stock. However he said, if I left my phone in the shop, they could bring my phone to a place where they can test and fix it within 3 days. How ridiculous is this? If they can bring my phone for testing and fixing it within 3 days, why can't they get the stock from that 'place' within 3 days? This is a total scam and I had paid for nothing. Please reconsider if you want to visit this shop. Hope this helps you to gauge what is best for you. rolleyes.gif
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This post has been edited by piyobubu: Dec 18 2017, 08:34 PM
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smallcrab
post Nov 6 2017, 11:41 PM
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Tldr
Inb4 Just get ipong X la
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ListenToTheAngin
post Nov 6 2017, 11:48 PM
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Gip chance la boss.
Kan I manage to fixed your phone on the first attempt? God know what happened in between after you collected your phone from me wo.
If you collected and tested and it work, that only mean I manage to fix your problem already ma.
If 2 hours later you drop your phone and the thing spoil again you cannot blame me for not fixing your phone well lor.
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TSpiyobubu
post Nov 7 2017, 12:32 AM
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QUOTE(ListenToTheAngin @ Nov 6 2017, 11:48 PM)
Gip chance la boss.
Kan I manage to fixed your phone on the first attempt? God know what happened in between after you collected your phone from me wo.
If you collected and tested and it work, that only mean I manage to fix your problem already ma.
If 2 hours later you drop your phone and the thing spoil again you cannot blame me for not fixing your phone well lor.
kalau i dropped then i cant blame nobody lor.... problem is the issue is not fixed la,bro !
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Jay Chua CC
post Nov 7 2017, 12:35 AM
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~Dont settle for good. Demand great~
wat phone first?
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TSpiyobubu
post Nov 7 2017, 12:43 AM
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QUOTE(Jay Chua CC @ Nov 7 2017, 12:35 AM)
wat phone first?
samsung A series.
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s2000c
post Nov 7 2017, 12:56 AM
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Enthusiast
Which shop holiday plaza ? There is Samsung authorise repair Center at taman Molek . Feel free to check with them .
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Al Puccino
post Nov 7 2017, 01:07 AM
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QUOTE(piyobubu @ Nov 6 2017, 11:37 PM)
Are you looking for professional phone repair service in Holiday Plaza? You may consider after reading my experience below:-
I sent my phone for repair in early august due to my phone microphone was not working. The staff in the shop charged RM 130 for changing the dock connector flex cable (so called ribbon) of my phone and told me it required 1 hour waiting time with warranty 1 month. As it takes 1 hour, i decided not to wait in front of the shop and walked around in the mall. After 55 minutes, the staff called my boyfriend and said the root cause of issue was due to the phone IC issue and need to pay extra RM20 to get it fixed. We agreed to pay and been right in front of that shop 5 minutes after the call. The staff has completely fixed the phone and was chatting with his friends. We requested the staff to show us the faulty IC, and they were unable to show us and simply claimed that it was dropped out from phone during repair. We tried on the phone and the mic seems ok. I blamed myself of not standing in front of him witnessing the whole process.
A week after this, I just found out that my front camera was very blur due to the professionalism of the staff not cleaning the lens properly when he assembled my phone. So, we went to the shop to ask for lens cleaning. The staff said it needs 1 hour to get this fix. Once bitten twice shy, we decided to wait right in front of him and yes, it only takes 15 minutes to fix it (not as per what he mentioned).
On and off, the mic was not functioning during call. Finally, i decided to go for checking 2 weeks after last visit. During his testing session, it went well and refused to help me to check further or do anything. After my further explanation on the whole situation, he started to say it might due to ribbon issue. Hence, he replaced it and it took 2 hours to replace it because all of his stock was defect where the left and right button were not functioning at all. He promised to order the stock and said it roughly took a few days to get new stock.
After 1 week, i called to check for status on Monday. He said the stock will be sent in the evening and asked me to come on Wednesday because he needs to verify the stock first and Tuesday is a off-day. On Wednesday, the staff seemed shock when I came to the shop and started calling to ask the status of stock. He totally forgot to check on this and the other staff (the second guy) simply gave me a reason that the stock was stuck in the custom and therefore there is no stock available today without any sense of apology. He said, we had your number and we will contact you if the stock arrived.. It just sounds so ironic from his mouth, he could had called me earlier to inform on all this if he had the sense of responsibility.
Nothing were happened after 2 weeks. My boy friend called and asked on the status of the stock. The second guy started the story telling by saying that they had message me on the stock status. But, i did not receive any sms or watsapp message at all. They were unable to tell the date of sending that msg too. The way he explained was rude and unprofessional. He said the stock was ordered through another supplier and they have no idea and no way to check the receiving date of stock. When my bf raised his concern that it could be weeks, months, or year, he accused my bf of being rude and mentioned that there is no rough estimation and no promise of stock. However he said, if I left my phone in the shop, they could bring my phone to a place where they can test and fix it within 3 days. How ridiculous is this? If they can bring my phone for testing and fixing it within 3 days, why can't they get the stock from that 'place' within 3 days? This is a total scam and I had paid for nothing. Please reconsider if you want to visit this shop. Hope this helps you to gauge what is best for you. rolleyes.gif
[attachmentid=9305781]
holiday plaza? that place went kaput now full of ah beng shops.
go send authorized service center la. pay extra for extra satisfaction.
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-Aktan-
post Nov 7 2017, 01:08 AM
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2.6b dah masuk bro
Always go official
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funnyTONE
post Nov 7 2017, 01:14 AM
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certified /k/ oldfag
Holiday Plaza is like the Pertama Complex of JB.
For phone service, you only need to walk to KSL Mall. There's almost 3 floors of services, maintenances for phones, tablets, etc there. Since its a competitive place for IT stuff, they have no stock issues or appointment.
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kamfoo
post Nov 7 2017, 01:22 AM
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Enthusiast
nowarranty?
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ihatemynahs
post Nov 7 2017, 02:11 AM
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buy xpensive fone then gip ah beng repair
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mushigen
post Nov 7 2017, 08:34 AM
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Look at all my stars!!
TLDR.
Do they still sell movie and PC software DVDs?
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tatabun
post Nov 7 2017, 08:42 AM
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you need to change your boyfriend
that is the main issue
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TSpiyobubu
post Nov 7 2017, 08:15 PM
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QUOTE(piyobubu @ Nov 7 2017, 12:43 AM)
samsung A series.
This post has been edited by piyobubu: Nov 7 2017, 08:16 PM
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TSpiyobubu
post Nov 7 2017, 08:17 PM
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QUOTE(custardrakefire @ Nov 7 2017, 12:51 AM)
bro shop name
done pm
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TSpiyobubu
post Nov 7 2017, 08:18 PM
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QUOTE(s2000c @ Nov 7 2017, 12:56 AM)
Which shop holiday plaza ? There is Samsung authorise repair Center at taman Molek . Feel free to check with them .
done pm
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TSpiyobubu
post Nov 7 2017, 08:19 PM
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QUOTE(Al Puccino @ Nov 7 2017, 01:07 AM)
holiday plaza? that place went kaput now full of ah beng shops.
go send authorized service center la. pay extra for extra satisfaction.
super duber kaput lor.... yes all ah beng there... rclxub.gif
pay money and learn the lessons... sigh !
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Hinoarashi9
post Nov 7 2017, 08:23 PM
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Getting Started
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Typical ah beng to get phone shop behavior since early 2000
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TSpiyobubu
post Nov 7 2017, 08:24 PM
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QUOTE(funnyTONE @ Nov 7 2017, 01:14 AM)
Holiday Plaza is like the Pertama Complex of JB.
For phone service, you only need to walk to KSL Mall. There's almost 3 floors of services, maintenances for phones, tablets, etc there. Since its a competitive place for IT stuff, they have no stock issues or appointment.
haha.. am not sure if you aware... actually many shops in KSL and holiday plaza are linked (meaning to say they are belongs to same boss). Can easily find them wearing same shirt/with almost the same shop name or logo.. KSL will charge higher than HP (some colleague went and compare price for other repairing issue).
The best part is, the fella said they also got shop in KSL leh...(which i dont know where is it la) flex.gif
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TSpiyobubu
post Nov 7 2017, 08:26 PM
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QUOTE(kamfoo @ Nov 7 2017, 01:22 AM)
nowarranty?
warranty 1 month mah... i went 3 times within the same warranty month lor..... in the end,....... ranting.gif
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TSpiyobubu
post Nov 7 2017, 08:28 PM
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QUOTE(ihatemynahs @ Nov 7 2017, 02:11 AM)
buy xpensive fone then gip ah beng repair
hahaha..lesson learn ! bangwall.gif
The concept is like people who bought expensive car, but still parking at roadside and get saman by police lor.. hmm.gif
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TSpiyobubu
post Nov 7 2017, 08:30 PM
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QUOTE(-Aktan- @ Nov 7 2017, 01:08 AM)
Always go official
you mean go Official shop for repair or go official consumer website for complain? hmm.gif
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TSpiyobubu
post Nov 7 2017, 08:39 PM
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QUOTE(tatabun @ Nov 7 2017, 08:42 AM)
you need to change your boyfriend
that is the main issue
haha... that's quite funny and special comment tho.. hmm.gif hmm.gif hmm.gif .. my bf persuaded me to leave the phone at the shop for repair. But in the end,I managed to convince him by pointing out all my doubt and concern..blah blah... in short, NO bow down to this doubtful shop lor..
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TSpiyobubu
post Nov 9 2017, 08:56 PM
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Am looking for a few official consumer website to lodge this. Anymore suggestion besides kpdnkk, nccc?
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TSpiyobubu
post Dec 18 2017, 08:29 PM
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I have lodged my complaint to KPDNKK, and they have investigated the issue on last Monday. They visited the shop and I got the refund smile.gif
To highlight also, the shopkeeper acted dumb by not refunding the full amount. But in the end, my friends help to ask a few questions and finally he refunded me full amount.
Conclusion, I will never ever go to this shop anymore.
